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Buyers have 60 days to report
a dispute after the close of an auction or a completed sale.
The seller has 10 days to respond to a dispute after it is filed. If the dispute
can be resolved through this contact, then the dispute is closed.
After a dispute has been filed and the seller does not respond or the problem
cant be resolved within 10 days, then the buyer can file a complaint with eBays
Trust and Safety division.
Unless you use Paypal to pay for the items you buy, you have very little chance
of recovering your money. The cards are stacked in favor of the seller.
If, however, you pay through Paypal, you will have your money refunded in full
if the dispute cannot be ironed out.
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They are well aware that eBay is much like a small town with a well-functioning
grapevine.
All of the really successful eBay sellers make full use of the reports that eBay
offers. Ebay doesnt make a big deal out of these reports but they are right
there under all of our proverbial noses.
Oh, and did I mention that these reports are free? They are except for those who
have stores on eBay and then the cost is minimal.
The other thing that the successful eBay sellers all do is that that take full
advantage of the free consultation service that eBay offers for all levels of
sales.
These consultations are done one-on-one by telephone with marketing and sales
experts who work for eBay and who are well informed about the ins and outs of
marketing on eBay. They can answer questions or they can give advice and the
service is free.
Ebay wants sellers to be successful. The more successful sellers are on eBay the
more successful eBay itself becomes. |
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