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Buyers have 60 days to report
a dispute after the close of an auction or a completed sale.
The seller has 10 days to respond to a dispute after it is filed. If the dispute
can be resolved through this contact, then the dispute is closed.
After a dispute has been filed and the seller does not respond or the problem
cant be resolved within 10 days, then the buyer can file a complaint with eBays
Trust and Safety division.
Unless you use Paypal to pay for the items you buy, you have very little chance
of recovering your money. The cards are stacked in favor of the seller.
If, however, you pay through Paypal, you will have your money refunded in full
if the dispute cannot be ironed out.
See Also:
eBay - Auction promotion strategies Reviews & Guides
ebay uk my summary - contact ebay
Buying on eBay
Buying merchandise on eBay is a very simple process once you get to the actual
purchase but before you get to the place where you type in your credit card
information and pay for an item that you have the winning bid on or click on the
buy now button, there are some steps that you should have already taken.
You need to have gathered the information about the item, as well as, the
seller. You need to know the following information:
*Starting Bid...Sellers can set a starting bid price. This is the lowest price
that they are willing to sell the item for.
*Current Bid...This is the current highest big on the item.
*Buy It now price ...sometimes there is a buy it now price that you can click on
to bypass the bidding process.
*How well the item is described...some items require much more detailed
descriptions than others. For example: the width, length, color, construction
material and washing or cleaning instructions would all be pertinent information
about window curtains.
*Seller's feedback rating...this is what others who have bought products from
this seller have said about them.
*The condition of the item...all items that are sold on eBay are not new and
unused. The condition of the item might say, used but in excellent condition.
*Seller's shipping details, payment details & return policy...sellers are
allowed to set their own shipping, payment and return policies as long as they
are in compliance with eBays standards. |
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