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Ebay strives to create a cordial relationship between buyers and sellers and for
both to be able to tell other eBay users about their buying or selling
experience with one another.
For this reason both buyers and sellers are asked to send feedback about each
purchase and each sale that is made.
Both buyers and sellers establish reputations on eBay via feedback left for each
transaction that they are involved in. There are three feedback options. There
is a positive, neutral, and negative feedback option.
A positive feedback raises a buyers or sellers rating by one point. A neutral
feedback neither raises nor lowers a buyers of sellers rating. A negative
feedback lowers a buyers or sellers rating by one point.
The feedback procedure is very simple. It requires only a minute, yet it is a
very important part of each transaction made. Leaving a negative feedback is a
serious thing and should not be done without just cause.
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Once you have done your homework you are ready to begin bidding on an item or
just buying it by choosing the buy it now option.
There is a process by which buyers and sellers can iron out any differences or
misunderstandings. They can exchange emails through eBay or they can speak by
telephone.
If there are problems after a sale, however, that the buyer and seller cannot
work out, there is an arbitration process. |
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